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Browse the Knowledge Base for answers to the most common questions related to PhoneTree on-site solutions. Articles are organized primarily by product, but you can search on any combination of keywords.

Windows 10 Update: If you've upgraded your computer to Windows 10, you'll need to update your PhoneTree hardware drivers. For more information, see Windows 10 Upgrade – Installing Required Updates.

Knowledge Base

  1. Software, Manuals, and Videos →

    1. VoiceWave Software Download
    2. Data File Help
    3. Business and Faith-Based Help
    4. Healthcare Help
    5. Video Tutorials

  2. General Troubleshooting →

    1. Windows 10 Upgrade – Installing Required Updates
    2. Reinstalling the PhoneTree Drivers
    3. Power Management
    4. Hibernation/Sleep Mode
    5. Line Card Not Found

  3. Statuses →

    1. Understanding Call Statuses
    2. What Does "Hung Up Early" Mean?
    3. What Does "Telco Msg" and/or "Busy After Voice" Mean?
    4. What Does "Bad Name/Phone" Mean?
    5. What Does "OGM Too Long" Mean?

  4. PhoneTree (VoiceWave) Premium →

    1. PhoneTree (VoiceWave) Premium: Minimum Requirements
    2. PhoneTree (VoiceWave) Premium: Adding Opt-Out Instructions for Phone Calls
    3. PhoneTree (VoiceWave) Premium: View or Print Past Message Jobs
    4. PhoneTree (VoiceWave) Premium: Survey People On My Call List
    5. PhoneTree (VoiceWave) Premium: Pause Calls During a Certain Time of Day

  5. HealthWave →

    1. HealthWave: Adding Opt-Out Instructions for Phone Calls
    2. HealthWave: Minimum Requirements
    3. HealthWave: Emailing Patients
    4. HealthWave: Stopping a Call Job
    5. HealthWave: Block or Opt-Out from Emailing Patients

  6. PhoneTree (VoiceWave) Plus →

    1. PhoneTree (VoiceWave) Plus: Minimum Requirements
    2. PhoneTree (VoiceWave) Plus: Adding Opt-Out Instructions for Phone Calls
    3. PhoneTree (VoiceWave) Plus: View or Print Past Message Jobs
    4. PhoneTree (VoiceWave) Plus: Survey People On My Call List
    5. PhoneTree (VoiceWave) Plus: Pause Calls During a Certain Time of Day

  7. HealthWave Hosted →

    1. HealthWave Hosted: Adding Opt-Out Instructions for Phone Calls
    2. HealthWave Hosted: What is the email address on the Account Registration screen used for?
    3. HealthWave Hosted: View or Print Job History
    4. HealthWave Hosted: Block or Opt-Out from Calling or Texting Patients
    5. HealthWave Hosted: Block or Opt-Out from Emailing Patients

  8. PhoneTree (VoiceWave) →

    1. PhoneTree (VoiceWave): Minimum Requirements
    2. PhoneTree (VoiceWave): Adding Opt-Out Instructions for Phone Calls
    3. PhoneTree (VoiceWave): View or Print Past Message Jobs
    4. PhoneTree (VoiceWave): Survey People On My Call List
    5. PhoneTree (VoiceWave): Pause Calls During a Certain Time of Day

  9. Pro/Lab →

    1. Pro/Lab: Adding Opt-Out Instructions for Phone Calls
    2. Pro: Block or Opt-Out from Calling Patients
    3. Pro: View or Print Job History
    4. Pro: Print My Current Call List
    5. Pro: How do I know if a call job has been submitted?

  10. All articles →

    1. Understanding Call Statuses
    2. Windows 10 Upgrade – Installing Required Updates
    3. Patient, Dental, Veterinary Hosted
    4. Patient, Dental, Veterinary Hardware
    5. PhoneTree 2100
    142 articles →

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Support technicians are available Monday-Friday, 8:30am-5:30pm ET. Use the “Contact Support” link below to submit a ticket, or you may call us at 800.555.0559.

Note: You must have an active annual service agreement to receive support. To check on the status of your agreement, please call 800.951.8733 ext.1112.

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